There are a number of frequently asked questions by foreigners who have medical insurance policies. We regularly update the Questions and Answers section for this very reason.
If you were not able to find the answer to your question in our Q and A, please write to us. We will immediately answer the questions to the best of our ability.
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Not always. EUROCROSS Assistance has medical experts who assess where treatment would best take place, when insurance events are not registered with assistance service, as well as compliance of payment for doctor’s services. If there are more questions, additional investigation is required. In cases of violation of your insurance agreement, the insurance company has the right to refuse payment for such visits.
Policy holders who turned for help, after completion of all procedures, need to get a conclusion from a doctor which includes a diagnosis, detailed report, as well as an invoice for payment confirmation. Then, these documents are to be sent via mail to EUROCROSS Assistance or to Maxima a.s. If these documents do not raise any questions, liquidation of the insurance event (expenditure compensation) will be completed within 2-3 weeks.
All questions related to the use of EUROCROSS Assistance or medical insurance can be communicated directly with the head of foreigners’ insurance departments through Maxima a.s. company Konstantin Popsujevic at the following e-mail firstname.lastname@example.org.
Telephone number of EUROCROSS assistance services: +420 272 099 900
Telephone number of Maxima a.s. insurance company : +420 224 305 403
The work procedures of the Maxima a.s. company are different from the standard procedures of other companies. Our company does not conclude independent service agreements for its clients with clinics or separate doctors. Maxima a.s. has one general agreement with EUROCROSS Assistance international service, which, in turn, has a network of clinics and other medical establishments. In Czech Republic, our network of EUROCROSS assistance service includes approximately one hundred medical institutions.
After making payment, you will receive your plastic insurance card at the address you mentioned in the insurance application within 5 to 7 business days via post.
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